All Are Welcome
I welcome all sexual orientations, races, and religions. I do not discriminate and will work hard to support you on your special day.
Q. Do You Have Discounts or Coupons?
Q. Do You Accept Returns or Exchanges?
Yes, I offer returns or exchanges on certain styles or sizes if the jewelry is in re-saleable condition and returned postmarked 15 days after receipt:
*1mm hammered band rings in sizes 6, 7, 8, or 9;
*1mm hammered bangles in size medium;
*2 inch hammered hoops;
*pebbled 14k gold stud earrings;
*tiny 10mm 14k gold hammered hoops;
Q. I ordered the wrong size ring. Will you resize it for me?
A. Yes, I will. Here are the costs:
1. To resize a BAND ring (ring with no stone) smaller is $25 per ring.
2. To resize a HAMMERED band ring (ring with no stone) larger up to 1/2 size is complimentary.
Any other rings or types of resizing will typically have a small charge plus materials cost. Please check with me to see what it is. I basically have to remake the entire ring to resize it in most cases. I charge a small resizing fee (which is typically not enough to cover my labor costs) to encourage clients to make sure they have the right size before purchasing. Purchasing a professional (metal) ring sizer or stopping by a jewelry store to get your finger sized is usually the most accurate way of getting a size.
Q. Do You Charge Sales Tax?
* Yes, I charge 8.5% sales tax to California buyers.
Q. My Jewelry Was Damaged Or Stolen In Transit. What Do I Do?
* For Lost Packages: You should wait 3 weeks from ship date to see if your package is truly missing, or simply delayed. The insurance company will ask you to sign an affidavit. Please be patient with the process. In the end, I'll refund your purchase or send you replacement jewelry.
* For Damaged Jewelry. If your box is damaged when you receive it, you should take a picture of it before opening. I'll also ask you to take a picture of the damaged jewelry. In the end, I'll refund your purchase or send you replacement jewelry.
* For Pilfered Packages. "Pilfered" means that someone has opened the box, taken the jewelry out, and then closed up the box and let it continue to ship to you. For packages requiring signature confirmation, I may seal my boxes with security tape. If the tape has been broken or tampered, DO NOT SIGN FOR THE PACKAGE. It will be returned to me. As long as you do not sign an acceptance for the pilfered package, I'll refund your purchase or send you replacement jewelry.
Q. Do You Offer a Warranty?
Guarantee & Warranty. Care of Jewelry.
I guarantee the authenticity of my metals and gemstones.
I also guarantee my jewelry against breaking for normal wear and tear for 10 years. I will replace stones if they fall out, except for the center stones or larger diamonds, for ten years. You would pay for shipping there and back. There is no charge for my labor.
By "normal wear and tear," I mean wearing your jewelry for streetwear and office work. You should not expose your jewelry to chlorine (from a swimming pool), saltwater or sand, and be careful when steam-cleaning or ultrasonic cleaning your jewelry as different stones need different types of care. While I wear my own jewelry while goldsmithing, I don't advise you to wear yours under these kinds of conditions (manufacturing, lab work, factory work, etc.) as it exposes your jewelry to stressors like temperature, sand, chemicals etc. that subtly change the color and strength of your jewelry.
Some of my women's designs are very skinny and dainty. I do wear these rings while I goldsmith, because the skinny bands are some of my favorite designs. But, there are things I definitely would not do while wearing thin-band delicate rings. Don't lift weights while wearing them -- metal weights will press against the ring band and thin it out even more in the area where it presses. It's similar to what jewelers do when we "burnish" metal. (Burnishing is pushing metal with a metal rod. You can move a lot of metal this way). In general, you would just need to be more careful with a thin-band ring than a thick ring. I use white vinegar and sea salt to clean my rings after soldering. It's a very effective acid. So, I would not do things like immerse your rings in vinegar while cooking, or wear them in the pool, etc. Just use a little care and common sense :) If you have any questions about whether your daily activities are suitable for thin-band rings, just ask.
All jewelry needs to be taken to a jeweler once every few years for a "tune-up," depending on how much you wear the jewelry, and how hard you are on it. Prongs can get worn down and jewelry can dull over time, especially if you expose it to chemicals. A "tune-up" will resand and repolish your jewelry, and tighten up any loose settings. I would be happy to tune-up your jewelry.
If someone else has worked on your jewelry, I no longer guarantee it.
Q. How do I care for my 14k rose gold jewelry?
A. 14k rose gold is 58% gold and about 42% copper. While gold is a noble metal that is strong and pliable, with low conductivity and resistance to mild acids, copper is not. You need to take care to maintain the integrity of your jewelry's copper. Therefore, please do not expose your 14k rose gold jewelry to acids. Vinegar, salt, and chlorine all eat away at the copper in your rose gold and may make it brittle and prone to breakage. Canning, regular swimming, and cleaning with solvents or acids can weaken the copper. Use care and common sense and your jewelry should be fine.
Q. When Can I Reach You?
A. During business hours on US business days.